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Frequently Asked Questions

How secure is this store?

Our store automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover.

How should I care for my shirts? Will they shrink?

The best way to care for your shirts is to turn them inside out and wash them in cold water. Shirts with some cotton in them will tend to shrink a little after being washed and dried. For the least amount shrinkage, dry on low or hang dry. AVIDry and Pacifico Performance shirts have no cotton in them and will not shrink.

How much does shipping cost?

You can find shipping options and costs on our [Shipping Information](/content/pages/shipping "Shipping Information"/index.html) page.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on any Sale or Final Sale items, worn or washed items, or gift cards.

Do you ship internationally?

Yes, we ship to many countries around the world. Please note orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

How long does it take for orders to arrive?

Standard shipping for orders in the contiguous U.S. takes 3-5 business days. International orders usually take 1-2 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the U.S., but the order is still on its way.

What is your policy sales items?

We try to keep things simple when possible. All sales are final on all Sale and Clearance items. We are unable to accept returns or exchanges on any Sale or Clearance items.

How do I contact you?

You can [Contact Us Here](/content/pages/contact "Contact Us here"/index.html)

Our customer support is available Monday to Friday: 9am — 5pm.Average answer time within 24h

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